F.A.Q.s
1. What is New Zealand Florist
online?
It stands for Local Florist in Brussels and is working with member of
Flowers-link.
2. Can I request the items, which are not listed in the web store?
Yes, you may fax or email the requirement to New Zealand Florist
Online and we will reply you within 30 min.
3. How can I make the payment?
You can make the payment by Credit Card.
4. Which credit cards does New Zealand Florist Online accept?
New Zealand Florist Online accepts Visa, MasterCard, American Express,
and Discover cards etc.
5. Is my credit card number is secured?
All transactions are secured, powered by CCNow, Which is our
Authorized web retailer an US based organization. Which transacts
all transactions on ultra high Secure Socket Layer (SSL). The
credit card information never comes to us. We just get the payment
receipt information. CGI script capable of processing Credit Card
transactions insuring that the information is encrypted before it
is transmitted.
6. How do I feel sure that you have correctly registered the order
placed?
Shortly after you have successfully transmitted your order to
CCNow's secure server you will receive an email acknowledgement
from CCnow, assuring you that your order is being processed to be
delivered as requested.
7. Are the items delivered as per the display on WebPages?
At New Zealand Florist we aim to use seasonal flowers wherever
possible, as they last longer and offer better value to you. So,
please bear in mind that although the bouquets shown on our
website will be replicated as closely as possible they may contain
some variation due to seasonal availability.
Where we delivery:
Our courteous and efficient driving team are able to deliver
throughout New Zealand. For those outside of Wellington, like
Auckland, Christchurch, North Island, South Island we also offer
next day. Orders must be received by 9.0 am the day before the
desired delivery date.
When we deliver:
Although we cannot guarantee exact times for delivery we aim to
deliver between 9am and 5pm. We can, however, specify morning or
afternoon deliveries.
Same day Delivery:
If you would like to send flowers to anywhere in New Zealand on the
same day please send in your order form by 7 am New Zealand time, as
we make up the flowers early each morning.
Request of changing or cancellation of order or order information:
Changes shall be made if New Zealand Florist online receive the
information before order has been sent out for delivery or
prepared for delivery.
Request of flowers:
You can always request for the type and color of the flowers,
however, due to various seasonal and regional conditions,
availability of some flowers may be limited in certain areas. In
this situation, we will deliver a choice of similar of equal or or
greater value and beauty.
Guarantee:
All confirmed orders are guaranteed for delivery with a minimum 48
hours notice, excluding Saturdays, Sundays and legal holidays.
Refund or Replacement:
Unable to locate the recipient's "correct" address.
The delivered flowers quality is poor.
The order has not been delivered due to our fault.
Guarantee will not apply (FULL charges will be applied) if:
Given Insufficient or Wrong information e.g recipient telephone
number, name or address etc by You
Recipient cannot be reached when delivering to places like
Hospitals, Hotels, Arriving/Departing ships or plane etc.
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